Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Orders & Delivery

When can I expect my order? Average delivery time is 2–4 business days within the Czech Republic and Italy. Orders placed before 11pm are shipped the next business day. In exceptional cases, delays from the courier may occur.

The estimated delivery time has passed and my order hasn't arrived. What should I do? If your order hasn't arrived within 3 days of the expected delivery date, contact us via the contact form or by email at info@noosabay.com.

Part of my order is missing. Why? In rare cases items may be shipped separately. Missing products usually arrive within 2–3 days.

What are the shipping costs? We offer free shipping on all orders within the Czech Republic and Italy.

Exchanges & Returns

I received a damaged product. What should I do? If your product arrived damaged, contact us within 48 hours via the contact form or by email at info@noosabay.com, including photos or a video.

I'm not satisfied. Can I return the product? With Noosa Bay you have 30 days to return unworn, undamaged items with all original tags attached. Contact us first at info@noosabay.com.

How do I make a return request? Return requests must be submitted in advance via our contact form or by email at info@noosabay.com, stating the order number and reason for return. Photos of the product must be included with the request — without these, the request cannot be assessed.

Where should the goods be returned to and who pays the return costs? Our goods are stored in a central warehouse outside the European Union. Return shipping costs (including international transport and any customs clearance) are borne by the customer. We recommend choosing a shipping method that doesn't require customs clearance by the recipient.

When will I receive my refund? After receipt and inspection of the approved return, any refund will be issued within 14 business days.

Important information

  • Returned goods must be unworn and undamaged
  • All original tags must still be attached
  • Photos of the product must be included with the return request — without these, the request cannot be assessed
  • Tracked shipping is required
  • Noosa Bay accepts no liability for returns sent without tracking

Shipment tracking

Where can I find my tracking number? After your order is shipped you'll automatically receive an email with the tracking number.

My tracking isn't showing any updates. Is that normal? Yes. Tracking data updates as soon as the courier processes the parcel.